If you could just give me a couple of details about your order, I’ll look into it right away.

如果您能告訴我一些關於定單的細節，我會立刻調查。

Ryan：Good morning, Top Fashion, Customer Services, Ryan speaking. How may I help you？
萊恩：早安，這裡是客服部，我是萊恩。我能如何為您效勞？
Mandy：Hello, I'm calling about an order I placed online for a skirt last Monday. It said on your website that it would be delivered within a week, but I haven't received it yet.
曼蒂：您好，我來電是要詢問上星期一在買的那件裙子。貴公司網站上表示貨品將於一周內送達，但我還沒收到。
Ryan：If you could just give me a couple of details about your order, I'll look into it right away. First of all, do you have the order number？
萊恩：如果您能告訴我一些關於定單的細節，我會立刻調查。首先，您有定單編號嗎？
Mandy：Yes, it's J87790.
曼蒂：有的，編號是J87790。
Ryan：Let me just type that into the system. Please bear with me for a moment.
萊恩：讓我把號碼輸入系統。請稍候，多多包涵。
Mandy：Sure, no problem.
曼蒂：當然，沒問題。

本篇關鍵句

◎If you could just give me a couple of details about your order, I’ll look into it right away.
如果您能告訴我一些關於定單的細節，我會立刻調查。
客服常需回覆問題，需要先了解更多細節，還有其他說法：
例：I would be glad to help you with that. But first, I need a few details from you.（我很樂意幫您處理。但首先，我需要您告訴我一些細節。）

關鍵字彙與片語

◎deliver vt. 遞送
例：The goods will be delivered to you within 48 hours.（貨物 48 小時內會送到您府上。）
◎look into……調查……
◎first of all首先