Have you tried unplugging and re-plugging the modem? 您試過把數據機插頭拔掉再重新插上嗎？

對話
Lisa：I can't connect to the Internet.
莉莎：我連不上網路。
Natalie：Have you tried unplugging and re-plugging the modem？
娜塔莉：您試過把數據機插頭拔掉再重新插上嗎？

Lisa：Actually, no, I haven't tried that. I guess I might have accidentally changed my settings.
莉莎：老實說，沒有，我沒試過。我在猜是我不小心更改到設定。
Natalie：Well, try unplugging the modem first.
娜塔莉：這樣啊，請先把數據機的插頭拔掉試試看。
Lisa：And if that doesn't work？
莉莎：如果沒有用呢？
Natalie：It could mean that there's something wrong with your settings or that you have a virus. If you're still having problems after re-plugging the modem, I can talk you through your setting options.
娜塔莉：那可能表示您的設定出了問題，或您的電腦中毒了。如果您把數據機插頭重新插上後還是有問題，我會向您說明如何設定選項。
Lisa：OK, hold on one moment.
莉莎：好的，請等一下。

本篇關鍵句

◎Have you tried unplugging and re-plugging the modem?您試過把數據機插頭拔掉再重新插上嗎？
遇上無法連到網路的問題，當你打電話給服務人員，他們通常會請來電者先做以下動作：
Make sure that all of your cables are connected.（請確認您所有線路都接上了。）
Restart your modem, and then the router.（請先重新啟動數據機，然後再重新啟動路由器。）

關鍵字彙與片語

◎plug vt. 插上插頭 & n. 插頭
plug in... / plug...in 插上…的插頭
例：Sherry plugged in her hair dryer before turning in on.（雪莉先將吹風機插上插頭才打開電源。）
◎accidentally adv. 意外地
例：When I turned around, I accidentally knocked over a glass of water.（我轉身時，不小心打翻了一杯水。）