I would like to exchange it. 我想要換貨

對話
Faye：Hello, Pauline’s Furniture Store, Faye speaking. How may I help you?
費伊：您好，寶琳家具行，我是費伊。有什麼可以為您效勞的嗎？

Jenny：Hello, I ordered a dining table last week. The order arrived today, but there are several scratches on the surface of the table. I would like to exchange it.
珍妮：妳好，我上星期訂購了一張餐桌。今天已經送到了，但桌面上有些刮痕。我想要換貨。
Faye：I’m terribly sorry about that. We could take it back and deliver a new one to you early next week. Would that suit you?
費伊：我對此感到非常抱歉。我們可以收回該產品，並在下星期初送一張新的給您。這對您來說方便嗎？
Jenny：Well, I'm hosting a dinner party this weekend. Couldn’t you make it any sooner?
珍妮：這個嘛，我這個周末要舉辦一場晚宴。可否安排早一點？
Faye：If you’ll hold, I’ll just check with the delivery department.
費伊：請稍候，容我向運送部查詢一下。
Jenny：OK, thank you.
珍妮：好的，謝謝妳。

本篇關鍵句

◎I would like to exchange it. 我想要換貨。
網路購物日漸普及，當貨品送達時，常會發生物品缺漏或有瑕疵等情況，此時可撥打客服專線，用以下句子告知問題所在：
例：My order arrived, but one of the items is missing.
（我訂購的貨品已送達，但缺了其中一件商品。）

關鍵字彙與片語

◎scratch n.刮痕，刮傷╱vt.刮，擦
例：Don’t worry. It’s only a scratch.（別擔心。不過是輕微的刮傷。）
◎surface n.表面
◎exchange vt.╱n.更換；交換
exchange A for B 拿A交換B
例：This shirt is too big for me. I want to exchange it for a smaller size.（這件襯衫對我來說太大了。我想要換一件尺寸小一點的。）
◎suit vt.對……方便 合……心意